Your Information

When You Contact Us

When you email High Savanna, we receive your email address, message, and any details or attachments you provide. We use this information to respond to inquiries, consider business opportunities, and maintain related correspondence.

Please leave passwords, payment details, and sensitive personal documents out of general inquiries.

Tools We Use for Correspondence

Our business email is hosted by IONOS. We also use Microsoft Outlook to access and manage correspondence, which involves synchronizing mailbox data with Microsoft’s cloud services.

We use AI-assisted tools, including ChatGPT, to help review business correspondence and prepare responses. This can involve providing relevant message content to the tool’s service provider for processing.

When You Visit Our Website

Our website uses OpenAI Sites and Cloudflare infrastructure. These services may process technical information, such as your IP address, the pages requested, and the time of your visit, to deliver and protect the website. Hosting and access services may also use cookies or similar technologies.

High Savanna has not added advertising pixels or marketing analytics to these pages.

Marketplace Purchases

For a purchase from High Savanna through a marketplace, we may receive information needed to manage the order and provide purchase support. This can include your name, delivery address, order details, and messages associated with the purchase.

The marketplace’s privacy notice explains how it handles information through its own website, account, and checkout services. High Savanna remains responsible for its own handling of information it receives.

Information Used for Fulfillment

Processing a marketplace order may involve sharing relevant order and delivery information with suppliers, fulfillment providers, and delivery services. This supports shipping, tracking, returns, and resolving purchase questions.

Customers should use the marketplace’s order tools for purchase support; supplier coordination takes place behind the scenes.

Records and Privacy Requests

Correspondence and transaction records may need to be retained for customer support, business recordkeeping, disputes, and applicable legal obligations.

For questions about information High Savanna holds, or to request access, correction, or deletion, email contact@highsavanna.com. We may need to verify your identity and identify the relevant records. Applicable requirements can affect what information must be retained.

For information held by a marketplace itself, use that marketplace’s privacy-request process.

Updates to This Notice

We will update this notice when our information practices change and display the revision date on this page.