Returns & Refunds

If a purchase needs to be returned, begin with your order details on the marketplace where you bought the item. You can review the available options and follow the instructions for your purchase.

Last Updated: September 12, 2026

Before You Buy

Review the return terms provided with the marketplace listing, including eligibility, the return window, item condition requirements, and any applicable return shipping costs.

Starting a Return

Open your purchase in your marketplace account and select the available return option. Follow the instructions for your item, including any requested information, return label, or shipping directions.

Obtain return instructions before sending anything back. The return address may differ from the address on the original shipment.

Refunds & Cancellations

Check your marketplace order details for refund updates and available cancellation options. Cancellation availability depends on the order’s progress. Return eligibility and refund timing depend on the applicable marketplace terms and your purchase.

Help With a Return or Refund

If you need further assistance, use the seller-contact option attached to your order to reach High Savanna. Include a short description of the issue and provide photos or other information when requested.

Visit Customer Care for additional guidance on purchase support.